Return and refund policy

Return, Refund & Warranty Policy

Last updated: 25 August 2026

Please review our Return, Refund & Warranty Policy before confirming your order. At Furmories Interior, all furniture and interior works are manufactured according to the customer's approved designs, measurements, materials, finishes, and project requirements.

Custom-Made Furniture Policy

Every furniture item and interior project at Furmories Interior is custom-made according to the customer's approved:

• Design and drawings
• Measurements and dimensions
• Material selection
• Fabric selection
• Colors and finishes
• Project specifications
• Final quotation

Because each order is specifically manufactured for the customer, confirmed orders are considered custom-made and personalized products.

No Returns & No Refunds

Due to the custom-made nature of our furniture and interior works:

• Orders cannot be cancelled once production has started.
• Returns are not accepted for custom-made furniture or interior works.
• Refunds are not available after order confirmation and production approval.
• Advance payments, booking amounts, and deposits are non-refundable.
• Furniture manufactured according to the customer's approved measurements, designs, materials, fabrics, colors, finishes, and specifications cannot be returned, exchanged, or refunded.

Customer Approval Responsibility

Production will begin only after the customer has approved the relevant project details, including:

• Measurements and dimensions
• Design drawings
• Materials
• Fabrics
• Colors and finishes
• Final quotation and specifications

Customers are responsible for carefully reviewing and approving all details before production begins.

Once approval has been provided, Furmories Interior will manufacture the furniture according to the approved specifications.

Changes After Production Starts

If the customer requests changes after production has started:

• Additional charges may apply.
• Delivery and installation timelines may change.
• Additional materials may need to be purchased or manufactured.
• Production of revised items will proceed only after the revised quotation has been approved by the customer.

Any additional costs resulting from customer-requested changes will be the responsibility of the customer.

Handmade Product Variations

Our furniture is individually manufactured and may include minor variations that are normal for handcrafted products.

These may include:

• Measurement tolerance of approximately ±1 cm.
• Minor variations in fabric shade or texture between production batches.
• Natural variations in wood grain and wood finishes.
• Minor differences in upholstery, stitching, foam firmness, and finishing.
• Minor differences between website or catalog images and the final product due to photography, lighting, or screen settings.

Such normal variations are not considered manufacturing defects.

Damaged or Defective Products

If your furniture arrives with genuine manufacturing defects or delivery-related damage, you must notify Furmories Interior within 24 hours of delivery.

Please provide clear photographs and relevant details of the issue so our team can assess the matter.

Our team may:

• Inspect the reported issue.
• Determine whether the issue is a manufacturing defect or delivery damage.
• Repair the affected product where appropriate.
• Replace or adjust defective components where required.
• Provide a suitable solution following inspection.

Refunds are not provided for custom-made furniture. Where a genuine manufacturing defect is confirmed, Furmories Interior will determine the appropriate repair, adjustment, or replacement solution.

Warranty Policy

Furmories Interior provides a warranty for furniture and interior works manufactured by us against confirmed manufacturing defects, subject to the terms and exclusions below.

Warranty Covers

The warranty applies to manufacturing and workmanship defects in products and interior works manufactured by Furmories Interior, including:

• Wooden furniture structures
• MDF and wooden frameworks
• Wardrobes
• TV units
• Kitchen cabinets
• Vanities
• Walk-in closets
• Wall panels and interior woodwork
• Upholstery workmanship
• Stitching and upholstery installation

If a manufacturing defect is confirmed during the applicable warranty period, Furmories Interior may repair or replace the affected component where appropriate.

Warranty Does Not Cover

The warranty does not cover:

• Normal wear and tear.
• Damage caused by misuse, negligence, accidents, or improper handling.
• Water, moisture, flooding, or excessive humidity damage.
• Damage caused by heat, fire, or direct sunlight.
• Scratches, dents, stains, burns, or other customer-caused damage.
• Damage resulting from unauthorized repairs, alterations, or modifications.
• Natural variations in wood grain, fabric texture, color, or finish.
• Minor measurement tolerances and normal handmade variations.
• Damage caused by improper cleaning or maintenance.
• Damage caused by moving or relocating furniture after installation.

Electrical Items

Unless specifically stated otherwise in the approved quotation, Furmories Interior does not provide a manufacturer warranty for third-party electrical products or accessories, including:

• Reading lights
• LED lights
• Electrical sockets
• USB charging ports
• Switches
• Other electrical accessories

Where electrical products are supplied by a third-party manufacturer or selected by the customer, any applicable product warranty must be claimed directly from the original supplier or manufacturer according to their warranty terms.

Furmories Interior is not responsible for third-party manufacturer warranties.

Delivery & Installation Issues

Customers are requested to inspect furniture and completed interior works at the time of delivery or installation.

Any visible damage, missing component, or installation-related concern should be reported to our team within 24 hours of delivery or installation.

Issues reported after this period may be assessed at the discretion of Furmories Interior based on the nature and cause of the issue.

Warranty Claim Process

To request warranty assistance, customers should contact Furmories Interior and provide:

• Order or quotation details
• Description of the issue
• Photographs or videos where applicable
• Date of delivery or installation
• Any other information requested by our team

Our team will review the claim and determine whether the issue falls within the applicable warranty coverage.

If the issue is determined to be covered, Furmories Interior will provide an appropriate solution, which may include repair, adjustment, or replacement of the affected component.

Important Notice

This policy applies to custom-made furniture and interior works supplied and manufactured by Furmories Interior.

Because our products are designed and manufactured specifically according to each customer's requirements, customers should carefully review all measurements, designs, materials, fabrics, colors, finishes, and quotations before providing final approval.

Need Assistance?

If you have questions regarding returns, refunds, warranty claims, delivery damage, or product concerns, please contact our team.

Furmories Interior
Phone: +971 54 211 4928
Location: Al Jurf, Ajman, United Arab Emirates
Website: furmoriesinterior.com

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